FAQ

Why do I need a mobile website?



Consumers are increasingly using mobile devices to search for business information. By 2014, it is estimated that the number of people browsing the web on their smartphones will exceed desktop visits.

Although many websites are well-designed for the desktop user, they are not fully optimised for the mobile experience.

Mobile users want their information quickly and efficiently. The nature of customers viewing a mobile website are very different from those browsing a desktop computer. Mobile users are easily distracted, time-poor and they want to quickly drill down to key information without wading through puffery.

The load time of a mobile optimised site is significantly faster than that of a desktop website. The information presented on a mobile site should be less wordy than a regular desktop website and specifically formatted to display on a small screen.

Finally, mobile optimised sites offer features that are relevant to mobile visitors such as click-to-call, email, geo-location, mapping, video, social network integration and more!

Why can't my existing website be optimised for mobile?

A mobile website needs to be built from the ground-up and alternatives that simply scrape content from your existing desktop website and applies this to a mobile template will produce an unprofessional result that is not recommended.  

Do I need web design or coding experience to set up a mobile website?

No, we do all this for you!

I'm planning to get new photos, update my logo or get my main website updated - should I put off getting a mobile website for now?

Absolutely not! An increasing percentage of your customers are using mobile devices to make buying decisions right now and your business is being sidelined if you are unable to offer a professional and customised mobile website. We suggest connect with your high-worth mobilised customers now!

We can compliment any future website that you may develop and will provide unique code to your webmaster, so that your mobile website can work with any new desktop site you create in the future.

To make it easy, we can get you up and running ASAP and change photos on your mobile website for you as you get around to updating them.

How can my customers visit my mobile website?

Customers visiting your main website that are browsing on a mobile device can be seamlessly re-directed to your mobile website using the auto-detect and redirect code that we provide.

You, or your webmaster can paste this code into the back-end of your main website and this will redirect all mobile users to your fresh, new mobile website.

Part of our service is that we will co-coordinate this for you. 

Do I need to purchase another domain name?

No. As part of the package, host your website and give you a free .mobi web address. However, we believe that it is important that you continue to market one distinct web address and allow the auto-detect and redirect code that we provide seamlessly direct mobile customers to your cool new mobile website.

Why should I choose NZ Mobile Web for my mobile website?

The design and flexibility of our platform allows both small and large businesses access to an advanced professional mobile website that is affordable, seamlessly works...and looks great!

Will the website work on all mobile devices?

We use a fully-hosted solution, that enables us to offer optimised mobile websites that will work with more than 5,200 devices globally.

As new devices and browsers enter the market, the solution will ensure optimal display. Keeping pace with the rapidly changing landscape of mobile devices and browsers is a complex undertaking – the hard work is done for you behind the scenes so you can focus on your core business!

Will it work on the latest iPhone5?

Absolutly!

How do I pay?

You can pay by Visa or MasterCard.

The credit card details that you supply will be used to pay a one-off fee of $NZD 399.00 to build your mobile website and a monthly website maintenance and support fee of $NZD 29.00.

All prices quoted are inclusive of GST.

What's with the monthly maintenance & support fee?

Your mobile website is hosted on dedicated servers that ensures reliability and necessary speed. The platform that we use is constantly evolving to allow for the rapid introduction of new mobile devices and protocols. As a new device is released, our clients websites will be optimised and good-to-go!

We also will take care of changing content for you, to ensure your mobile website remains relevant to your business and looking good.

For an overall cost that is less than your desktop website investment, we can ensure that your brand looks professional and is accessible at all times to high-worth mobile customers - Don't be left behind by making a decision to purchase a mobile site that scrapes content and stands still!

Can the content of my mobile site be easily amended?

Absolutely! We understand that in a dynamic business environment, things can change.

To ensure that your mobile website is kept looking good and working perfectly, we personally update content for you.

Updates can include: the order of the elements presented, logo change, address/contact details amendment, changes to the wording of the promotional blurb, a picture change or addition, amendment of a video link, amendment of a booking engine link, addition/amendment to social media links, addition/amendment to RSS feed pages etc.

Please contact us via our Contacts Page with any amendments you wish to make.

Can I cancel my subscription at any time?

Yes! You simply pay on a month to month basis and are not locked into any long-term agreement.

If for any reason you would like to cancel, all we ask is that you give us 30-days notice. 

I have a question about my account or mobile website or account, who do I contact?

For questions about your account or mobile website please contact us via our Contacts Page.